Customer Support at CatalystOne Solutions AS

Jobbeskrivelse:

Seneste jobinformation fra CatalystOne Solutions AS til stillingen som Customer Support. If the Customer Support ledige stilling i Danmark matcher dine kvalifikationer, bedes du indsende din ansøgning eller dit CV direkte gennem den opdaterede Jobkos jobportal.

Bemærk venligst, at det ikke altid er nemt at søge job, da kandidater skal opfylde visse krav sat af virksomheden. Vi håber, at karrieremuligheden hos CatalystOne Solutions AS til stillingen som Customer Support nedenfor matcher dine kvalifikationer.

“We’re not just solving tickets — we’re building trust, helping customers succeed, and shaping the future of HR systems.”

Our Support team is the frontline of customer experience at CatalystOne. We’re dedicated to delivering measurable business value and ensuring every customer feels heard, helped, and empowered.

With deep product knowledge and a genuine drive to help, we turn challenges into opportunities — building lasting trust and loyalty with each interaction.

What we do

At CatalystOne, Support isn’t just a helpdesk — we’re trusted partners for our customers. Here’s how we make an impact:

• Resolving customer issues fast and effectively. We handle a wide range of inquiries, from troubleshooting product features to guiding customers through system configurations.
• Working in Zendesk to manage tickets efficiently, prioritizing urgent cases to minimize business disruption.
• Collaborating closely with Product & Development and other teams for complex or systemic issues — ensuring escalations lead to real, lasting solutions.
• Maintaining knowledge base articles and documentation, empowering customers to find answers proactively.
• Driving improvements by logging and following up on bugs, feature requests, and systemic issues, creating a structured feedback loop.

“Even during a period of significantly higher customer activity, our team maintained a 97% Customer Satisfaction Score — without adding headcount. That’s a testament to our teamwork, process improvements, and our commitment to excellence.”

Our team consists of talented professionals who combine technical skills with empathy and curiosity. Here’s who you’ll find in Support:

• Første point of contact for customers
• Handles functional and configuration-related queries
• Troubleshoots issues, maintains knowledge base articles, and ensures fast, precise resolutions

Technical Support Engineer

• Tackles more complex, technical challenges like integrations, APIs, and system-level issues
• Works closely with Product & Development to solve deeper technical problems
• Bridges customer-facing support with backend expertise to keep systems running smoothly

At CatalystOne, we combine structured processes with dynamic teamwork to deliver the best support possible.

• We work in Zendesk to track, prioritize, and resolve cases efficiently.
• For complex problems, we elevate via Jira, ensuring Product & Development have the details they need to solve issues quickly.
• We run real-time swarms — fast-moving problem‑solving sessions in Teams — bringing together support engineers, developers, and other specialists to resolve critical cases quickly.
• We value transparency, collaboration, and proactive communication

“This blend of clear processes and live collaboration helps us solve customer issues faster, share knowledge, and deliver an excellent experience — every single time.” What Makes Us Unique

Being part of CatalystOne Support means:

• You’re a partner, not just a problem-solver. We build relationships, not just tickets.
• Your growth matters. We’re building structured learning paths to help you expand your skills and career.
• You’re part of a team that’s recognized Virksomhed‑wide for driving customer success and loyalty.
• You get to work with people who genuinely care — about customers and about each other.

“Our customers aren’t case numbers — they’re people. And we treat them as such.”

Who Thrives Here?

People who succeed in our team are:

• Naturally curious and eager to learn
• Skilled problem‑solvers who enjoy tackling challenges
• Clear and empathetic communicators
• Proactive and take ownership of their work
• Strong team players who lift each other up

If you’re excited about helping customers, learning continuously, and collaborating to solve complex challenges — you’ll fit right in.

“In CatalystOne Support, you don’t just resolve tickets — you grow as a professional. You’re part of the value we deliver to customers every day.”

CatalystOne is a Scandinavian leader of HCM‑software with over 250 employees throughout Norge, Sverige, Danmark, and India. We have, since 2004, built a strong value‑based Virksomhed driven by our customers’ success. Our culture is characterized by a unique combination of emphasis on results and on people. We have experienced high growth in recent years and have the ambition to continue this growth both in Scandinavia and in other North‑European countries.

CatalystOne is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.

Founded in 2004

Co‑workers 250+

Already working at CatalystOne?

Let’s recruit together and find your Næste colleague.

#J-18808-Ljbffr

Jobinfo:

• Virksomhed: CatalystOne Solutions AS
• Stilling: Customer Support
• Arbejdssted: Danmark
• Land: DK

Sådan indsender du en ansøgning:

Efter at have læst og forstået kriterierne og minimumskravene til kvalifikationer forklaret i jobinformationen Customer Support at the office Danmark ovenfor, bedes du straks færdiggøre dine ansøgningsdokumenter såsom ansøgning, CV, kopi af eksamensbevis og andre bilag som forklaret. Indsend via linket 'Næste side' nedenfor.

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