Associate Customer Success Manager, Sverige at Trustpilot

Jobbeskrivelse:

Seneste jobinformation fra Trustpilot til stillingen som Associate Customer Success Manager, Sverige. If the Associate Customer Success Manager, Sverige ledige stilling i Danmark matcher dine kvalifikationer, bedes du indsende din ansøgning eller dit CV direkte gennem den opdaterede Jobkos jobportal.

Bemærk venligst, at det ikke altid er nemt at søge job, da kandidater skal opfylde visse krav sat af virksomheden. Vi håber, at karrieremuligheden hos Trustpilot til stillingen som Associate Customer Success Manager, Sverige nedenfor matcher dine kvalifikationer.

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 Virksomhed with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust

Overview

We are part of an exploding industry where we have conquered the global market and we're now growing our team in Copenhagen. As part of our Customer Success team, you'll play a pivotal role in ensuring that people around the world continue to see Trustpilot everywhere

You will be responsible for the retention of a large portfolio of small business customers, acting as a Trusted Advisor, advocating for our clients needs and ensuring growth within your portfolio.

We are very proud to be one of the most viewed websites in the world and our customers partner with us to help them to become better, to be seen more and to sell more.

What you'll be doing

• Maintain and secure the renewal rates of your clients from the Swedish market.
• Manage and administrate your own portfolio of contract renewals for around 300 clients, made up of small businesses in various industries.
• Search for and identify growth opportunities as well as dealing with inbound enquiries from your portfolio.
• Be supported by and help us to develop automated processes and marketing campaigns.
• Contribute to developing this role which is the Første of it's kind in our department.
• Become the expert on our low / tech touch client segment
• Work to build a healthy customer portfolio with low churn rate

Who you are

• Fluent in Swedish and English
• You ideally have some account management, sales or customer support experience
• A plus if you already have demonstrated experience with subscription based, renewal license models
• Ability to manage large portfolio & administration tasks
• Deep passion and understanding for processes & systems
• Good communication and negotiation skills
• Adept of delivering best customer service in a fast paced environment
• A good understanding of digital advertising/search marketing industry – preferred

What's in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated)
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy, and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with a laid-back vibe and constant buzz of different languages being spoken everywhere you go It's complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including Virksomhed-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms
• Employee discounts to restaurants and shops

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don't feel you don't meet all the requirements, we'd still really like to hear from you

Om os

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh –– it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office Lokations worldwide and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We're a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you're ready to grow, let's go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global Virksomhed and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in ourPrivatlivspolitik.

If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our People Team at, quoting the role you wish to apply for.

Jobinfo:

• Virksomhed: Trustpilot
• Stilling: Associate Customer Success Manager, Sverige
• Arbejdssted: Danmark
• Land: DK

Sådan indsender du en ansøgning:

Efter at have læst og forstået kriterierne og minimumskravene til kvalifikationer forklaret i jobinformationen Associate Customer Success Manager, Sverige at the office Danmark ovenfor, bedes du straks færdiggøre dine ansøgningsdokumenter såsom ansøgning, CV, kopi af eksamensbevis og andre bilag som forklaret. Indsend via linket 'Næste side' nedenfor.