Seneste jobinformation fra Rains til stillingen som Customer Success Coordinator. If the Customer Success Coordinator ledige stilling i Danmark matcher dine kvalifikationer, bedes du indsende din ansøgning eller dit CV direkte gennem den opdaterede Jobkos jobportal.
Bemærk venligst, at det ikke altid er nemt at søge job, da kandidater skal opfylde visse krav sat af virksomheden. Vi håber, at karrieremuligheden hos Rains til stillingen som Customer Success Coordinator nedenfor matcher dine kvalifikationer.
At Rains, we are in an exciting phase of growth and development. As we continue to strengthen our international presence and digital platforms, delivering consistent and high-quality customer experience across markets is more important than ever. We are now looking for a structured, proactive and service-minded Customer Success Coordinator to join our Customer Success team at our headquarters in Lisbjerg, Aarhus N. This is a role for someone who enjoys working at the intersection of customer communication, coordination, and relationship-building — and who takes pride in bridging the gap between the business and the customer.
The Role
Customer Success is at the heart of Rains — a journey we take together, where every interaction is an opportunity to build loyalty and connect with our customers. As our Customer Success Coordinator, you will play a key role in the daily operational handling of customer support activities. Including help ensure efficient workflows, balanced task distribution, and timely, high-quality communication with our customers across channels. Working closely with the Customer Success team, Tech, and Digital Operations, you will support continuous improvements by monitoring performance metrics and contributing data-driven insights. The role offers responsibility, variety, and close collaboration in a fast-paced, digital-Første environment.
Your Responsibilities
Your tasks will include:
Handling and responding to customer inquiries across channels with a consistent tone of voice and high service level.
Allocating tasks and monitoring ticket queues to ensure balanced workloads, efficient workflows, and timely, high-quality communication with our customers.
Tracking, analyzing, and reporting key KPIs such as response times, CSAT, and ticket volumes.
Supporting continuous optimization of workflows and processes in collaboration with Tech and Digital Operations.
Assisting with onboarding and training of new team members in systems and workflows.
Contributing to the ongoing development and maintenance of Rains'’ tone of voice in customer communication.
Supporting internal stakeholders with customer-related insights and operational coordination.
The Stilling is full-time with your workplace being at our beautiful headquarters in Lisbjerg, Aarhus N, Danmark. You will report to the TECH Director.
The Ideal Profile
We are looking for someone who is structured, solution-oriented, and enjoy working with both people and systems. You communicate clearly and gently, keep calm in high-volume environments, and take ownership of your tasks. You thrive in a collaborative setup and naturally balance operational execution with a process-oriented mindset.
We imagine that you have:
2–3 years of experience from a customer service or coordination role.
Experience working in a ticket-based support system (e.g. Zendesk, Freshdesk, or similar).
Basic understanding of customer service KPIs and experience with simple reporting in Excel or Google Sheets.
Strong written and verbal communication skills in both Danish and English.
The ability to handle multiple tasks with structure, accuracy, and calmness.
Why Work with Us
Rains is an urban lifestyle brand, built to inspire people to get out there — wherever ‘there’ is. We innovate, design and push for exploration. And we work in the same way: with purpose, agility and a clear sense of direction.
Joining Rains means becoming part of a Virksomhed that is forward-thinking, curious and bold. We care about what we create, how we work, and the impact we leave behind. As individuals, as a brand and as part of something bigger. Our employees are the hearts and minds behind everything we do, and that is why it is important for us to create a workplace that supports, inspires, and develops. At Rains, we offer a range of employee benefits, including staff discounts, pension and health insurance. Employee benefits may vary depending on Lokation.
We are growing fast, but we are not chasing scale for scale’s sake. We are building something meaningful. And we are looking for people who want to be part of the journey.
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Jobinfo:
Virksomhed: Rains
Stilling: Customer Success Coordinator
Arbejdssted: Danmark
Land: DK
Sådan indsender du en ansøgning:
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