Customer Success Coordinator at Rains A/S

Jobbeskrivelse:

Seneste jobinformation fra Rains A/S til stillingen som Customer Success Coordinator. If the Customer Success Coordinator ledige stilling i Aarhus matcher dine kvalifikationer, bedes du indsende din ansøgning eller dit CV direkte gennem den opdaterede Jobkos jobportal.

Bemærk venligst, at det ikke altid er nemt at søge job, da kandidater skal opfylde visse krav sat af virksomheden. Vi håber, at karrieremuligheden hos Rains A/S til stillingen som Customer Success Coordinator nedenfor matcher dine kvalifikationer.

At Rains, we are in an exciting phase of growth and development. As we continue to strengthen our international presence and digital platforms, delivering consistent and high-quality customer experience across markets is more important than ever. We are now looking for a structured, proactive and service-minded Customer Success Coordinator to join our Customer Success team at our headquarters in Lisbjerg, Aarhus N. This is a role for someone who enjoys working at the intersection of customer communication, coordination, and relationship-building — and who takes pride in bridging the gap between the business and the customer.

Customer Success is at the heart of Rains — a journey we take together, where every interaction is an opportunity to build loyalty and connect with our customers. As our Customer Success Coordinator, you will play a key role in the daily operational handling of customer support activities. Including help ensure efficient workflows, balanced task distribution, and timely, high-quality communication with our customers across channels. Working closely with the Customer Success team, Tech, and Digital Operations, you will support continuous improvements by monitoring performance metrics and contributing data-driven insights. The role offers responsibility, variety, and close collaboration in a fast-paced, digital-Første environment.

Your tasks will include:

• Handling and responding to customer inquiries across channels with a consistent tone of voice and high service level.
• Allocating tasks and monitoring ticket queues to ensure balanced workloads, efficient workflows, and timely, high-quality communication with our customers.
• Tracking, analyzing, and reporting key KPIs such as response times, CSAT, and ticket volumes.
• Supporting continuous optimization of workflows and processes in collaboration with Tech and Digital Operations.
• Assisting with onboarding and training of new team members in systems and workflows.
• Contributing to the ongoing development and maintenance of Rains' tone of voice in customer communication.
• Supporting internal stakeholders with customer-related insights and operational coordination.

The Stilling is full-time with your workplace being at our beautiful headquarters inLisbjerg, Aarhus N, Danmark.You will report to theTECH Director.

We are looking for someone who is structured, solution-oriented, and enjoy working with both people and systems. You communicate clearly and gently, keep calm in high-volume environments, and take ownership of your tasks. You thrive in a collaborative setup and naturally balance operational execution with a process-oriented mindset.

We imagine that you have:

• 2–3 years of experience from a customer service or coordination role.
• Experience working in a ticket-based support system (e.g. Zendesk, Freshdesk, or similar).
• Basic understanding of customer service KPIs and experience with simple reporting in Excel or Google Sheets.
• Strong written and verbal communication skills in both Danish and English.
• The ability to handle multiple tasks with structure, accuracy, and calmness.

Rains is an urban lifestyle brand, built to inspire people to get out there — wherever 'there' is. We innovate, design and push for exploration. And we work in the same way: with purpose, agility and a clear sense of direction.

Joining Rains means becoming part of a Virksomhed that is forward-thinking, curious and bold. We care about what we create, how we work, and the impact we leave behind. As individuals, as a brand and as part of something bigger. Our culture is built on integrity, connection and collaboration — and a shared drive to disrupt and do better. Not just in business, but for the communities and environments we are part of.

Our employees are the hearts and minds behind everything we do, and that is why it is important for us to create a workplace that supports, inspires, and develops. At Rains, we offer a range of employee benefits, including staff discounts, pension and health insurance. Employee benefits may vary depending on Lokation.

We are growing fast, but we are not chasing scale for scale’s sake. We are building something meaningful. And we are looking for people who want to be part of the journey.

If you are excited to shape the future of Rains and transform your creative skills into valuable impact — we would love to hear from you. Please submit your application and CV below. We evaluate applications continuously, so do not hesitate to apply today. As we frequently review and contact applicants - we reserve the right to remove the job before the deadline.

At Rains, diversity isn’t just welcomed — it’s part of who we are. No matter your background, if you’re ready to contribute and grow within the world of urban exploration, there’s a place for you here.

Only applications submitted through our e-recruitment system will be considered. In connection with our recruitment, your personal data will be registered and processed by Rains ApS. Your personal data is processed for Rains ApS to be able to contact you and assess whether you are the right candidate for the Stilling. You can find out more about your rights, the purpose of the processing and the basis for such processing in our Privatlivspolitik Rains® | Privatlivspolitik.

Job area: Customer Service + Market Service

Jobinfo:

• Virksomhed: Rains A/S
• Stilling: Customer Success Coordinator
• Arbejdssted: Aarhus
• Land: DK

Sådan indsender du en ansøgning:

Efter at have læst og forstået kriterierne og minimumskravene til kvalifikationer forklaret i jobinformationen Customer Success Coordinator at the office Aarhus ovenfor, bedes du straks færdiggøre dine ansøgningsdokumenter såsom ansøgning, CV, kopi af eksamensbevis og andre bilag som forklaret. Indsend via linket 'Næste side' nedenfor.