Seneste jobinformation fra Wolters Kluwer N.V. til stillingen som Senior Customer Service Representative. If the Senior Customer Service Representative ledige stilling i Aarhus matcher dine kvalifikationer, bedes du indsende din ansøgning eller dit CV direkte gennem den opdaterede Jobkos jobportal.
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Senior Customer Service Representative page is loaded## Senior Customer Service Representativeremote type: Hybrid (8 days/month)Lokations: DNK - Aarhustime type: Full timeOpslået on: Opslået Todayjob requisition id: R0054108**Senior Customer Service Representative****About the Role** As a Senior Customer Service Representative at **Wolters Kluwer TAA in Aarhus**, you will apply your advanced expertise to deliver exceptional support and resolve complex, non-standard customer challenges. You will play a key role in strengthening customer satisfaction, enhancing operational performance, and supporting the continued success of our customer service organization. In this role, you will serve as a trusted resource for both customers and colleagues, contributing to improved processes, team development, and overall service excellence.**Key Responsibilities*** Manage and resolve complex customer inquiries by providing thorough, expert-level support.* Perform advanced troubleshooting and deliver effective solutions to non-routine issues.* Contribute to optimizing customer service processes, workflows, and documentation.* Take ownership of escalated cases, ensuring timely and satisfactory resolution.* Analyze customer feedback and identify opportunities for service enhancements.* Review, maintain, and ensure accuracy of customer records and documentation.* Prepare and deliver detailed reports on core customer service metrics and performance trends.* Participate in cross-functional initiatives aimed at elevating customer experience.* Stay current with industry developments, Wolters Kluwer solutions, and evolving customer needs.* Supporting users both in Danmark and Sverige for some products.* Swedish language skills in addition to Danish would be preferred.* English is mandatory.**Skills & Qualifications*** **Advanced Communication:** Exceptional clarity and professionalism in both written and verbal communication.* **Customer Insight:** Deep understanding of customer behaviors, expectations, and pain points.* **Complex Problem-Solving:** Ability to diagnose and resolve advanced technical or procedural issues with innovative solutions.* **Analytical Capability:** Skilled in interpreting data, identifying patterns, and providing actionable insights.* **CRM Proficiency:** Strong command of advanced CRM functionalities and related support tools.* **Process Optimization:** Experience improving customer service workflows and operational efficiency.* **Industry Awareness:** Up‑to‑date knowledge of relevant trends within the tax, accounting, or software industry is an advantage.## Our Interview Practices*To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.**Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.***Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide.**Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time.Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers.We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide.For more information about our solutions and organization, visit , follow us on , , and .At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program. #J-18808-Ljbffr
Jobinfo:
Virksomhed: Wolters Kluwer N.V.
Stilling: Senior Customer Service Representative
Arbejdssted: Aarhus
Land: DK
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