Technical Support Specialist at Confidential

Technical Support Specialist | Full-Time | Remote (EMEA Region)

We are a trusted recruitment partner, committed to connecting skilled professionals with forward-thinking global organizations. On behalf of a leadingcall center and offshoring company, we are seeking a dedicated and customer-focusedTechnical Support Specialistto join their growing team. This is afull-time, remote opportunityopen to candidates across theEMEA region.

About the Role

As a Technical Support Specialist, you will be the first point of contact for clients, providing timely and effective technical assistance. You will troubleshoot issues, resolve inquiries, and ensure customers receive an exceptional support experience. Working in a fast-paced and dynamic environment, you will play a key role in maintaining service quality and customer satisfaction.

Key Responsibilities

• Provide first-line technical support via phone, email, and live chat.
• Diagnose and resolve software, hardware, and connectivity issues.
• Escalate complex cases to higher-level support teams when necessary.
• Document support cases, solutions, and follow-ups in the ticketing system.
• Guide customers through step-by-step solutions and best practices.
• Collaborate with internal teams to identify recurring issues and suggest improvements.
• Maintain service-level agreements (SLAs) and ensure timely issue resolution.
• Contribute to knowledge base articles and internal documentation.

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• 2–4 years of experience in a technical support or IT helpdesk role, ideally within a call center or BPO/offshoring environment.
• Strong knowledge of troubleshooting hardware, software, and network issues.
• Familiarity with ticketing systems and remote desktop tools.
• Excellent problem-solving and communication skills.
• Ability to remain calm and professional under pressure.
• Fluency in English is required; additional languages are a strong plus.

What’s Offered

• Full-time, remote role within the EMEA region.
• Competitive salary and performance-based incentives.
• Exposure to international clients and diverse technical challenges.
• Training and professional development opportunities.
• Supportive and collaborative remote work culture.

Apply Now

If you are passionate about delivering excellent technical support and thrive in a fast-paced, customer-oriented environment, we encourage you to apply and become part of a global support team.