Customer Service Representative at Xcite Ventures Ltd.

About us

Xcite is a dynamic startup in theSocial Gaming Industry. We are all about building amazing entertainment products with the customer experience as the main priority. Our mission is to revolutionize online entertainment.

The role

Join our brand-new team and become theface of our company!You'll play a key role in deliveringexceptional customer experienceswhile ensuring their voices are heard.

Your insights will help us continuously improve our services, making a real impact on both our customers and the company

What you will be doing

• Engaging with customers via Live Chat and Email, providing prompt and friendly support.
• Verifying (KYC) documentation and following up with any additional requests.
• Seeking solutions for complex queries by escalating to the respective department.
• Identifying customer pain points and sharing valuable feedback with management to enhance our services. Investigating technical issues and ensuring they are addressed promptly.
• Collaborating with the rest of the CS Team to ensure a high level of Customer Satisfaction.

What we are looking for

• Fluent in written and spokenEnglish.
• Strong computer literacy.
• Meticulous with great attention to detail.
• Comfortable working in a fast-paced environment and handling challenging situations with a positive attitude.
• Ability to prioritize tasks and manage multiple conversations simultaneously.
• Passion for delivering outstanding customer service and resolving issues efficiently, to also be able to coach and train agents in the future.
• The role suits someone who iscomfortable to work different shiftsand also take on weekends.
• Experience in the iGaming Industry is a must
• Previous Customer Support experience.
• Familiarity with Zendesk and Confluence - nice to have.

Why join us

• Working in fast-growing company with great opportunities for its employees.
• Advantages of developing new processes and has impact to the product.
• Dynamic, supportive and easy to get along team.
• International culture and multinational environment.