Customer Success Manager (Work From Home) at Persona

Persona is the company top startups use to hire people from all around the world. Our vision is a future where each person can find the best role for them and companies can discover the world’s best talent. Founded by two Stanford University graduates, Persona works with the world’s fastest-growing technology startups. Our clients are funded by some of the world’s top investors, like Founders Fund, Sequoia Capital, and Andreessen Horowitz.

Persona is a talent agency that recruits, trains, and staffs talented remote professionals such as yourself. This is an opportunity to work closely with the future Googles, Facebooks, and Amazons of the world—building out their organizations and helping them reach the next level of success.

We support everyone we hire with training, mentoring, and technology resources so they are enabled to do their best and are as happy as possible in their roles. We have a large international team dedicated to supporting and taking care of new Persona team members, and our goal is to provide excellent long-term career opportunities for everyone who joins the team.

Who’s building Persona?

We are a global team of passionate problem solvers who love to build new things and make our customers happy. Our team is made up of motivated, hard-working people spanning the globe, united by a culture of learning and continuous improvement.

What we’re looking for:

We seek a dedicated Customer Success Manager to lead mid-market and enterprise accounts. In this role, you'll collaborate strategically with clients to comprehend their business goals and aid in optimizing outcomes through our clients' platform. Direct interaction with brand marketing teams will be key to crafting innovative strategies, refining them via ongoing experimentation, and securing the sustained success of client campaigns.

The perfect candidate should possess strategic thinking skills and a background in consumer marketing, brand marketing, or advertising. They should also have a track record of successfully collaborating with various stakeholders to create and implement campaigns. Collaborative efforts with other departments to enhance client experience, maintain customer retention, and collect valuable feedback for product enhancement will be part of the role. Strong influencing abilities, interpersonal skills, and relationship-building aptitude are essential for excelling in this position.

Responsibilities—what you'll do:

• Strengthen connections with new and current clients by managing account growth, facilitating new product adoption, and overseeing renewals.
• Cultivate a "consultant" approach in interactions, addressing client inquiries and meetings with an expert perspective.
• Spearhead and deliver presentations during routine client meetings, whether in-person or via video conferences.
• Assess customer engagement patterns to create precise forecasts and maintain a clear overview of renewal opportunities.
• Recognize, openly convey, and handle risks proactively throughout the year through proactive engagements.
• Lead the development of strategies to resolve issues, maintain customer retention, and gather significant insights to enhance our product.

Requirements:

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field
• 3+ years of customer success, account management, client relationship, or similar experience in a SaaS organization
• Outstanding organization and interpersonal skills
• A structured approach to process and prioritization
• Initiative and the ability to identify and solve problems proactively
• Fully fluent in English
• Ability to work U.S. business hours (Pacific Time, Central Time, or Eastern Time)
• This position is for serious, career-oriented candidates

Other qualities we look for:

• Experience in Marketing Technology (MarTech) highly preferred
• Experience in eCommerce preferred
• Knowledge / interest in the influencer marketing sphere preferred
• An ability to solve complex problems with minimal guidance
• Intellectual curiosity and resourcefulness
• Professionalism

What we offer:

• Best salaries in the industry
• Permanent ability to work from anywhere in the world
• Opportunities for growth and advancement
• A fast-paced and collaborative environment
• Warm and friendly company culture
• Full benefits

Benefits at Persona:

• Health insurance
• Unlimited paid time off (paid sick and vacation leaves)
• Annual bonuses based on performance
• Monthly tech allowance
• Opportunity to be paid in your currency of choice
• Others depending on seniority

This is a full-time and long-term role, dedicated exclusively to serving one of our clients. We are looking for individuals who are ready to fully commit their time and energy to one company and grow and develop along with that company. All roles at Persona are 100% work-from-anywhere (work from home or wherever it suits you best). If this is your first time working for a U.S. company, that’s okay; we provide guidance and assistance getting set up as a remote professional. Once hired, we will carefully match you to a client company of ours that perfectly suits your career background, skills, and goals.

In case you or any exceptional people you know are exploring other roles, our rapidly growing company is also looking for new team members with backgrounds in administration, bookkeeping, accounting, finance, project management, operations, recruiting, human resources, content writing, social media management, research, executive assistance, customer service, customer support, technical support, data management, video editing, sales, account management, marketing, and design.

Visit our website for more information: https://www.personatalent.com/