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Workforce Management Planner at Wolt

Stilling Workforce Management Planner
Opslået 04 Jan 2026
Udløbet 03 Feb 2026
Virksomhed Wolt
Lokation Danmark | DK
Jobtype Full Time

Jobbeskrivelse:

Seneste jobinformation fra Wolt til stillingen som Workforce Management Planner. If the Workforce Management Planner ledige stilling i Danmark matcher dine kvalifikationer, bedes du indsende din ansøgning eller dit CV direkte gennem den opdaterede Jobkos jobportal.

Bemærk venligst, at det ikke altid er nemt at søge job, da kandidater skal opfylde visse krav sat af virksomheden. Vi håber, at karrieremuligheden hos Wolt til stillingen som Workforce Management Planner nedenfor matcher dine kvalifikationer.

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

What you'll be doing

You'll create, optimize and own capacity plans for the North region, ensuring we meet service-level agreements while balancing cost, customer experience and agent wellbeing. You will also turn data into clear insights, lead forecasting improvements, and collaborate with cross-functional teams to drive an efficient operating model.

Day-to-day in this role you'll:
  • Own capacity plans for multiple countries and optimise them to meet service-level targets.
  • Analyse performance, compare expectations vs reality, and translate data into meaningful insights for support teams.
  • Conduct scenario modelling, sensitivity analysis and ad-hoc simulations to guide resource alLokation decisions.
  • Recommend and implement operating-model changes (skills, contracts, queue design, network setup).
  • Chair/facilitate governance sessions with Product, Operations, Finance and Recruitment to integrate upcoming changes and shape hiring needs.
  • Improve MAPE accuracy, co-own quarterly OKR target-setting, and build light data automations to streamline WFM processes.
Our humble expectations
  • Experience in workforce management planning across multi-site or multi-Land environments.
  • Strong analytical skills and ability to translate data into operational recommendations.
  • Confidence in building forecasts, running scenario simulations and performing sensitivity analysis.
  • Ability to collaborate effectively with cross-functional stakeholders and present insights clearly.
  • Comfortable owning complex capacity models and driving improvements independently.
  • Familiarity with key WFM metrics such as MAPE, shrinkage, occupancy and service level.
Næste steps

If this role sounds like a great match for you, we'd love to get to know you better. As we're heading into the holiday season, it may take us a little longer to get back to your application. We'll be in touch with you by the second week of January at the latest.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our Virksomhed, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Jobinfo:

  • Virksomhed: Wolt
  • Stilling: Workforce Management Planner
  • Arbejdssted: Danmark
  • Land: DK

Sådan indsender du en ansøgning:

Efter at have læst og forstået kriterierne og minimumskravene til kvalifikationer forklaret i jobinformationen Workforce Management Planner at the office Danmark ovenfor, bedes du straks færdiggøre dine ansøgningsdokumenter såsom ansøgning, CV, kopi af eksamensbevis og andre bilag som forklaret. Indsend via linket 'Næste side' nedenfor.

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